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1

Customer knowledge management via social media: the case of Starbucks

Chua, Alton Y.K, Banerjee, Snehasish

Journal:

Journal of Knowledge Management

Year:

2013

Language:

english

File:

PDF, 123 KB

english, 2013

2

Is it real? A study on detecting deepfake videos

Thaw, Nyein Nyein, July, Thin, Wai, Aye Nu, Goh, Dion HoeâLian, Chua, Alton Y.K.

Journal:

Proceedings of the Association for Information Science and Technology

Year:

2020

File:

PDF, 313 KB

2020

3

Sticky knowledge: barriers to knowing in the firm. Gabriel Szulanski. Sage Publications, 2003, ISBN: 0761961429 (hardback), 0761961437 (paperback)

Journal:

Knowledge and Process Management

Year:

2005

Language:

english

File:

PDF, 42 KB

english, 2005

4

How do users respond to online rumor rebuttals?

Pal, Anjan, Chua, Alton Y.K., Hoe-Lian Goh, Dion

Journal:

Computers in Human Behavior

Year:

2020

File:

PDF, 866 KB

2020

5

Quality assurance in online education: The Universitas 21 Global approach

Alton Chua, Wing Lam

Journal:

British Journal of Educational Technology

Year:

2007

Language:

english

File:

PDF, 146 KB

english, 2007

6

A knowledge management perspective on Art Education

Alton Y.K. Chua, Swee Kiang Heng

Journal:

International Journal of Information Management

Year:

2010

Language:

english

File:

PDF, 260 KB

english, 2010

7

A Framework for Knowledge Management Implementation

Journal:

Journal of Information & Knowledge Management

Year:

2003

Language:

english

File:

PDF, 99 KB

english, 2003

8

[IEEE 2018 4th International Conference on Information Management (ICIM) - Oxford (2018.5.25-2018.5.27)] 2018 4th International Conference on Information Management (ICIM) - Tracing the growth of IMDb reviewers in terms of rating, readability and usefulness

Banerjee, Snehasish, Chua, Alton Y. K.

Year:

2018

Language:

english

File:

PDF, 228 KB

english, 2018

9

A theoretical framework to identify authentic online reviews

Banerjee, Snehasish, Y.K. Chua, Alton

Journal:

Online Information Review

Year:

2014

Language:

english

File:

PDF, 119 KB

english, 2014

10

[IEEE 2020 6th International Conference on Information Management (ICIM) - London, United Kingdom (2020.3.27-2020.3.29)] 2020 6th International Conference on Information Management (ICIM) - Reviewing the Landscape of Research on Influencer-generated Content

Chen, Xiaoyu, Alton Chua, Y.K.

Year:

2020

File:

PDF, 157 KB

2020

11

Antecedents and effects of social network fatigue

Ravindran, Thara, Yeow Kuan, Alton Chua, Hoe Lian, Dion Goh

Journal:

Journal of the Association for Information Science and Technology

Year:

2014

Language:

english

File:

PDF, 747 KB

english, 2014

12

Intentions to trust and share online health rumors: An experiment with medical professionals

Chua, Alton Y.K., Banerjee, Snehasish

Journal:

Computers in Human Behavior

Year:

2018

Language:

english

File:

PDF, 472 KB

english, 2018

13

[ACM Press the 12th International Conference - Langkawi, Malaysia (2018.01.05-2018.01.07)] Proceedings of the 12th International Conference on Ubiquitous Information Management and Communication - IMCOM '18 - Salient Beliefs about Sharing Rumor Denials on the Internet

Pal, Anjan, Chua, Alton Y. K., Goh, Dion Hoe-Lian

Year:

2018

Language:

english

File:

PDF, 330 KB

english, 2018

14

The design and implementation of a simulation game for teaching knowledge management

Alton Y.K. Chua

Journal:

Journal of the American Society for Information Science and Technology

Year:

2005

Language:

english

File:

PDF, 136 KB

english, 2005

15

Narcissism, extraversion and adolescents’ self-presentation on Facebook

Eileen Y.L. Ong, Rebecca P. Ang, Jim C.M. Ho, Joylynn C.Y. Lim, Dion H. Goh, Chei Sian Lee, Alton Y.K. Chua

Journal:

Personality and Individual Differences

Year:

2011

Language:

english

File:

PDF, 185 KB

english, 2011

16

[ACM Press the 11th International Conference - Taipei, Taiwan (2009.08.12-2009.08.15)] Proceedings of the 11th International Conference on Electronic Commerce - ICEC '09 - A factor analytic approach towards determining mobile tourism services

Goh, Dion H., Ang, Rebecca P., Alton, Y. K. Chua, Lee, Chu Keong

Year:

2009

Language:

english

File:

PDF, 445 KB

english, 2009

17

A tale of two hurricanes: Comparing Katrina and Rita through a knowledge management perspective

Alton Y.K. Chua

Journal:

Journal of the American Society for Information Science and Technology

Year:

2007

Language:

english

File:

PDF, 232 KB

english, 2007

18

Mobile content contribution and retrieval: An exploratory study using the uses and gratifications paradigm

Alton Y.K. Chua, Dion Hoe-Lian Goh, Chei Sian Lee

Journal:

Information Processing & Management

Year:

2012

Language:

english

File:

PDF, 516 KB

english, 2012

19

So fast so good: An analysis of answer quality and answer speed in community Question-answering sites

Chua, Alton Y. K., Banerjee, Snehasish

Journal:

Journal of the American Society for Information Science and Technology

Year:

2013

Language:

english

File:

PDF, 197 KB

english, 2013

20

A checklist for evaluating open source digital library software

Hoe‐Lian Goh, Dion, Chua, Alton, Anqi Khoo, Davina, Boon‐Hui Khoo, Emily, Bok‐Tong Mak, Eric, Wen‐Min Ng, Maple

Journal:

Online Information Review

Year:

2006

Language:

english

File:

PDF, 582 KB

english, 2006

21

Why KM projects fail: a multi‐case analysis

Chua, Alton, Lam, Wing

Journal:

Journal of Knowledge Management

Year:

2005

Language:

english

File:

PDF, 211 KB

english, 2005

22

Why the whole is less than the sum of its parts: Examining knowledge management in acquisitions

Alton Y.K. Chua, Dion H. Goh

Journal:

International Journal of Information Management

Year:

2009

Language:

english

File:

PDF, 217 KB

english, 2009

23

In search of patterns among travellers' hotel ratings in TripAdvisor

Banerjee, Snehasish, Chua, Alton Y.K.

Journal:

Tourism Management

Year:

2016

Language:

english

File:

PDF, 514 KB

english, 2016

24

How Web 2.0 supports customer relationship management in Amazon

Chua, Alton Y.K.

Journal:

International Journal of Electronic Customer Relationship Management

Year:

2011

Language:

english

File:

PDF, 1.44 MB

english, 2011

25

[IEEE 2018 4th International Conference on Information Management (ICIM) - Oxford, United Kingdom (2018.5.25-2018.5.27)] 2018 4th International Conference on Information Management (ICIM) - Classification of rumors and counter-rumors

Pal, Anjan, Chua, Alton Y. K.

Year:

2018

Language:

english

File:

PDF, 233 KB

english, 2018

26

The dark side of successful knowledge management initiatives

Chua, Alton Y.K.

Journal:

Journal of Knowledge Management

Year:

2009

Language:

english

File:

PDF, 186 KB

english, 2009

27

How alluring is the online profile of tour guides?

Banerjee, Snehasish, Chua, Alton Y.K.

Journal:

Annals of Tourism Research

Year:

2020

File:

PDF, 652 KB

2020

28

[IEEE 2014 Science and Information Conference (SAI) - London, UK (2014.8.27-2014.8.29)] 2014 Science and Information Conference - Applauses in hotel reviews: Genuine or deceptive?

Banerjee, Snehasish, Chua, Alton Y. K.

Year:

2014

Language:

english

File:

PDF, 203 KB

english, 2014

29

[IEEE 2017 Twelfth International Conference on Digital Information Management (ICDIM) - Fukuoka (2017.9.12-2017.9.14)] 2017 Twelfth International Conference on Digital Information Management (ICDIM) - Rumor verifications on Facebook: Click speech of likes, comments and shares

Chua, Alton Y. K., Banerjee, Snehasish

Year:

2017

Language:

english

File:

PDF, 139 KB

english, 2017

30

Knowledge outsourcing: an alternative strategy for knowledge management

Lam, Wing, Chua, Alton Y.K.

Journal:

Journal of Knowledge Management

Year:

2009

Language:

english

File:

PDF, 299 KB

english, 2009

31

DGIST: a digital game for international students' adjustment

Bisadi, Maryam, Y.K. Chua, Alton

Journal:

Interactive Technology and Smart Education

Year:

2014

Language:

english

File:

PDF, 492 KB

english, 2014

32

The rise and fall of a community of practice: a descriptive case study

Alton Y. K. Chua

Journal:

Knowledge and Process Management

Year:

2006

Language:

english

File:

PDF, 99 KB

english, 2006

33

[IEEE 2013 Tenth International Conference on Information Technology: New Generations (ITNG) - Las Vegas, NV, USA (2013.04.15-2013.04.17)] 2013 10th International Conference on Information Technology: New Generations - Characteristics of Social Network Fatigue

Ravindran, Thara, Chua, Alton Y.K., Hoe-Lian, Dion

Year:

2013

Language:

english

File:

PDF, 215 KB

english, 2013

34

Knowledge sharing: a game people play

Journal:

Aslib Proceedings

Year:

2003

Language:

english

File:

PDF, 137 KB

english, 2003

35

[IEEE 2014 Ninth International Conference on Digital Information Management (ICDIM) - Phitsanulok, Thailand (2014.9.29-2014.10.1)] Ninth International Conference on Digital Information Management (ICDIM 2014) - Understanding the process of writing fake online reviews

Banerjee, Snehasish, Chua, Alton Y. K.

Year:

2014

Language:

english

File:

PDF, 92 KB

english, 2014

36

The Retransmission of Rumor and Rumor Correction Messages on Twitter

Chua, Alton Y. K, Tee, Cheng-Ying, Pang, Augustine, Lim, Ee-Peng

Journal:

American Behavioral Scientist

Year:

2017

Language:

english

File:

PDF, 419 KB

english, 2017

37

Knowledge management system architecture: a bridge between KM consultants and technologists

Journal:

International Journal of Information Management

Year:

2004

Language:

english

File:

PDF, 206 KB

english, 2004

38

The influence of social interaction on knowledge creation

Journal:

Journal of Intellectual Capital

Year:

2002

Language:

english

File:

PDF, 359 KB

english, 2002

39

Trust in Online Hotel Reviews across Review Polarity and Hotel Category

Banerjee, Snehasish, Chua, Alton Y.K.

Journal:

Computers in Human Behavior

Year:

2018

Language:

english

File:

PDF, 745 KB

english, 2018

40

Analyzing review efficacy on Amazon.com: Does the rich grow richer?

Chua, Alton Y.K., Banerjee, Snehasish

Journal:

Computers in Human Behavior

Year:

2017

Language:

english

File:

PDF, 401 KB

english, 2017

41

Measuring the effectiveness of answers in Yahoo! Answers

Chua, Alton Y.K, Banerjee, Snehasish

Journal:

Online Information Review

Year:

2015

Language:

english

File:

PDF, 384 KB

english, 2015

42

[ACM Press the 8th International Conference - Toronto, ON, Canada (2017.07.28-2017.07.30)] Proceedings of the 8th International Conference on Social Media & Society - #SMSociety17 - A Study of Tweet Veracity to Separate Rumours from Counter-Rumours

Chua, Alton Y. K., Banerjee, Snehasish

Year:

2017

Language:

english

File:

PDF, 722 KB

english, 2017

43

[ACM Press the 2011 ACM Symposium - TaiChung, Taiwan (2011.03.21-2011.03.24)] Proceedings of the 2011 ACM Symposium on Applied Computing - SAC '11 - Performance and perceptions of human computation games for image tagging

Goh, Dion H., Lee, Chei Sian, Chua, Alton Y. K.

Year:

2011

Language:

english

File:

PDF, 1.50 MB

english, 2011

44

[IEEE 2015 6th International Conference on Computing, Communication and Networking Technologies (ICCCNT) - Dallas-Fortworth, TX, USA (2015.7.13-2015.7.15)] 2015 6th International Conference on Computing, Communication and Networking Technologies (ICCCNT) - Distinguishing between authentic and fictitious user-generated hotel reviews

Banerjee, Snehasish, Chua, Alton Y. K., Jung-Jae Kim,

Year:

2015

Language:

english

File:

PDF, 320 KB

english, 2015

45

[IEEE 2015 IEEE Conference on e-Learning, e-Management and e-Services (IC3e) - Melaka, Malaysia (2015.8.24-2015.8.26)] 2015 IEEE Conference on e-Learning, e-Management and e-Services (IC3e) - An m-leaming game for the study of humanities

Chua, Alton Y. K., Banerjee, Snehasish, Pee, L. G.

Year:

2015

Language:

english

File:

PDF, 498 KB

english, 2015

46

To share or not to share: The role of epistemic belief in online health rumors

Chua, Alton Y.K., Banerjee, Snehasish

Journal:

International Journal of Medical Informatics

Year:

2017

Language:

english

File:

PDF, 716 KB

english, 2017

47

[IEEE 2018 4th International Conference on Information Management (ICIM) - Oxford, United Kingdom (2018.5.25-2018.5.27)] 2018 4th International Conference on Information Management (ICIM) - Rumors and rumor corrections on Twitter: Studying message characteristics and opinion leadership

Chua, Alton Y. K., Banerjee, Snehasish

Year:

2018

Language:

english

File:

PDF, 241 KB

english, 2018

48

Discussion on “Cathode-ray oscillographic studies of surge phenomena”

Chua, Alton Y.K, Banerjee, Snehasish

Journal:

Journal of the Institution of Electrical Engineers

Year:

1935

Language:

english

File:

PDF, 469 KB

english, 1935

49

The mismanagement of knowledge management

Lam, Wing, Chua, Alton

Journal:

Aslib Proceedings

Year:

2005

Language:

english

File:

PDF, 176 KB

english, 2005

50

[ACM Press the 2008 ACM symposium - Fortaleza, Ceara, Brazil (2008.03.16-2008.03.20)] Proceedings of the 2008 ACM symposium on Applied computing - SAC '08 - A predictive framework for retrieving the best answer

Blooma, Mohan John, Chua, Alton Y. K., Goh, Dion Hoe-Lian

Year:

2008

Language:

english

File:

PDF, 104 KB

english, 2008

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